FAQs

All sales are final

1

Lana Loft does not accept returns or exchanges for any reason, except in the case of a defect or an error on our part. Please make sure to review the product descriptions before making a purchase.

Defective or incorrect items

2

In the event you receive a defective or incorrect item, pease reach out via our contact page. We will require details and supporting evidence, photographs and/or videos, to assess the issue. If the defect or error is verified, we will provide you with a replacement or refund at our discretion.

Shipping

3

We process and ship orders within 1–2 business days. Shipping times may vary depending on your location and carrier. Once your order ships, you’ll receive a confirmation email with tracking information.

Please note: all sales made during live shows or promotional events are final.

Cancellations

4

Once an order has been placed, cancellations are not allowed.

Refund Policy

5

If a refund is approved, it will be processed using the original payment method 7-10 business days after the return is received and inspected.

Agreement

6

By making a purchase on our website, you acknowledge and agree to abide by the terms and conditions outlined above.